Dear customer,
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Have you read the user manual?
If not, definitely do so and follow the instructions in it! There are a lot of useful advice, perhaps here you will find the answer to your question.
If you do not have Czech instructions available, you can download them directly from the goods you bought.
Form for complaint: Advertising - list - receive 2024. doc
Have you unpacked your new goods and found that they are damaged?
Please inform us of any damage as soon as possible by email at info@nibbiracing.eu.
Please note that you must do so within 2 days of delivery; later complaints will not be considered!
If the goods are damaged even though the packaging is intact, this may happen if the transport company driver does not handle the shipment properly. It is best to document the damage as soon as you unpack the goods. Take photos of the damaged goods while they are still in the box, before you assemble them completely, so that there is no doubt that the goods were already damaged when they arrived.
Any obvious damage to the goods or their packaging upon delivery must be immediately addressed with the carrier and the discrepancies must be recorded on the delivery note. The buyer is not obliged to accept such goods from the carrier and should inform the seller of the situation without undue delay. On the day of receipt, the buyer should properly check the integrity of the goods and the completeness of their accessories.
When the buyer collects the goods in person, the moment of receipt of the goods is the moment when the risk of damage to the goods passes from the seller to the buyer. If the buyer does not inspect the goods upon receipt, they may only assert claims for defects detectable during this inspection if they prove that these defects (e.g., missing accessories) were already present at the time of the transfer of risk of damage to the goods. Subsequent complaints of incompleteness or external damage to the goods do not deprive the buyer of the right to complain. However, the seller has the opportunity to prove that this is not a breach of the purchase contract.
If the buyer fails to fulfill their obligations and report damage to the shipment within the specified period, the sender/seller is entitled to reject the claim on the grounds of failure to prove damage.
When accepting goods from the carrier, carefully check the delivered goods. Do not accept a shipment that shows signs of damage or unauthorized tampering, and fill out a complaint form with the driver; this is the driver's responsibility. You can also refuse the shipment and state "Damage to shipment" as the reason.
Contact our customer service and describe the problem. We will provide you with expert information, tell you whether it is really a defect and whether it can be repaired by yourself or whether it is necessary to initiate a complaint procedure.
If the buyer sends the goods to the seller or partner service by transport service, it is in their own interest to pack the goods being returned in suitable and sufficiently protective packaging material that meets transport requirements so that they are not damaged during transport, and to insure them for the appropriate value. For fragile goods, the shipment should be marked with appropriate symbols. The shipment should contain the goods subject to complaint, including all accessories. We recommend enclosing a copy of the sales document, a detailed description of the defect subject to complaint, and the buyer's contact details.
WhatsApp: +420 774 333 994 | Mon - Fri: 10:00 - 14:00
E-mail: info@nibbiracing.eu
The seller is entitled to refuse to accept goods for complaint if the goods are heavily soiled or if their components are soiled.
The buyer will always be notified of the resolution of the complaint via a notice sent by one of the available means of communication.
The buyer is obligated to accept or pick up the item subject to the complaint no later than 30 days after the conclusion of the complaint procedure. If the buyer fails to do so, the seller is entitled to demand reimbursement from the buyer for reasonable costs incurred in connection with the storage of the item, in an amount commensurate with the actual costs incurred.
If the buyer fails to pick up the item within six months of the date on which they were required to do so, the seller has the right to sell the item. If the seller knows the buyer’s address, the seller is required to notify the buyer in advance of the intended sale and provide them with a 15-day period to pick up the item.
If the unclaimed item is sold, the seller shall pay the buyer the proceeds of the sale after deducting the cost of repairs, storage fees, and selling expenses. The buyer must assert their right to the proceeds of the sale with the seller.
We’re sorry that your order arrived incomplete. Please let us know as soon as possible which item was missing. We’ll look into the matter and suggest a solution.
Any visible damage to the goods or their packaging upon delivery must be addressed immediately with the carrier, and the discrepancies must be noted on the delivery note. The buyer is not obligated to accept such goods from the carrier and should inform the seller of the condition of the goods without undue delay. The buyer should thoroughly inspect the goods for damage and ensure the completeness of their accessories on the day of receipt.
In the case of personal pickup by the buyer, the moment of receipt of the goods is the moment when the risk of damage to the goods passes from the seller to the buyer. If the buyer does not inspect the goods upon receipt, they may assert claims for defects detectable during such an inspection only if they prove that these defects (e.g., missing accessories) were already present at the time of the transfer of the risk of damage to the goods. A subsequent complaint regarding incompleteness or external damage to the goods does not deprive the buyer of the right to file a complaint. However, the seller has the option to prove that this does not constitute a breach of the purchase contract.
Přišlo Vám jiné zboží, než to které jste si objednali? Za tuto nepříjemnost se omlouváme. Nesprávný výrobek nám samozřejmě můžete vrátit, my Vám dodáme správné zboží, nebo vrátíme peníze.
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